Most workplace conflicts don’t go wrong because of bad intent—but because the first few minutes lack clarity, curiosity, or care.

A 1-hour virtual leadership and workplace communication workshop for HR professionals, project managers, and team leaders.

This virtual session is designed for thoughtful reflection and learning, exploring how to prepare yourself before entering a difficult conversation so the interaction is clearer, more respectful, and more productive for everyone involved.

Workshop Session: The first 5 Minutes of a Difficult Conversation: Personality-Aware Communication for Workplace Leaders

Format: Live virtual session via Google Meet
(meeting link provided prior to session)

Duration: 1 hour

Overview
Most difficult workplace conversations do not go wrong because of bad intent, but because expectations, needs, and assumptions are unclear from the start.

In this one-hour session, participants will explore how emotional reactions, unclear intentions, and unexamined assumptions can shape the opening moments of a conversation. Through guided reflection and practical examples, attendees will learn how to prepare internally, communicate observations with care, and invite understanding in ways that reduce defensiveness while maintaining accountability.

This session provides practical language and reflective tools that can be applied immediately in leadership, HR, project management, and team settings.

Facilitated by Julie “Jaye” Williams, LPC-S, MBTI® Master Practitioner, AQme Practitioner, and workplace consultant with 25+ years of experience.

What You’ll Learn

• Recognize common emotional and cognitive reactions that make difficult conversations harder to start
• Prepare yourself before initiating a challenging conversation by clarifying intention and assumptions
• Use practical language that reduces defensiveness while maintaining accountability and respect
• Identify ethical and professional considerations when addressing workplace concerns
• Apply reflection tools to improve clarity, communication, and decision-making in real workplace situations

Who Should Attend

• HR professionals, leaders, and managers working with nuanced team or organizational dynamics
• Project managers, program managers, Scrum leaders, and team leads working with cross-functional teams
• Coaches, consultants, and facilitators supporting teams or individuals

Registration & Cancellation Policy

• Registration closes 24 hours before the session to allow time for participant preparation and meeting link distribution.

• Workshop details and the session link will be emailed to registered participants approximately 12–24 hours prior to the session.

• Due to limited enrollment, cancellations made 24 hours or more prior to the session are eligible for a full refund or transfer to a future workshop.

• Cancellations made within 24 hours of the session are nonrefundable. Substitutions may be permitted with advance notice.

Completion & Continuing Education

A certificate of completion documenting attendance will be provided to all participants.

• This program is approved for continuing education credits for the MBTI® Master Practitioner Credential Program.

• SHRM PDCs: This program is valid for 4.0 PDCs for SHRM-CP® or SHRM-SCP®.

• PMI PDUs: This program qualifies for up to 4.0 Power Skills PDUs toward PMP®, CAPM®, or other PMI certifications.

• HRCI: This program has been approved for 1.0 HR recertification credit hour toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute®.